FAQs
If you have any questions about our products or services, please do not hesitate to contact us. We have friendly, knowledgeable representatives available to assist you. Everyone in our organization is committed to maintaining and delivering a level of service that exceeds the expectations of our customers.
General Questions
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We are so sure you'll be happy with your purchase of HIESuccess or HIEFax that we offer a '30-Day Money-Back Guarantee' to ensure customer satisfaction of our service. If for any reason you wish to discontinue using the service we will promptly issue a refund.
Simply contact us at 904-435-3456 to speak to a practice advisor support specialist about our 30-Day Money-Back Guarantee.
We accept Credit Card, Paypal, Check, Money Orders, and Bank Wire. We accept credit cards in the form of Mastercard, Visa, American Express and Discover Card..
Yes! You can signup to our affiliate program here.
Your order will process within one business day from the date you placed the order. If placed over the weekend, your order will begin to process on Monday morning. Service setup and completion time will vary depending on the complexity of your requested service.
General hours are:
8:00 am to 6:00 pm, Monday to Friday EST. If you reach us after hours, we will process your inquiry as soon as possible. We also frequently check messages and emails even during off-hours.
8:00 am to 6:00 pm, Monday to Friday EST. If you reach us after hours, we will process your inquiry as soon as possible. We also frequently check messages and emails even during off-hours.
We recognize our responsibility to comply as business associates with all provisions of the regulations encompassing the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-191.
We use high-grade 256 bit encryption to secure all transactions.
You will receive your tracking number via email as soon as your request for service is received. Your tracking number will also be listed in all communications. Tracking results should start to arrive via email as soon as our team starts to process your completed request or inquiry.
You can view our Terms and Conditions here.
You can reach us via phone, email and our customer service contract form. Click here for more information.